1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the use of the website and services provided by Skin Medic Skin Care Ltd (Company Number: [wprowadź numer]), with registered office at [wprowadź adres] (“we”, “us” or “our”).
1.2 By using our website or placing an order, you (“Customer”) agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

• Business Day – any day other than Saturday, Sunday, or a UK public holiday.

• Customer Account – account created by the Customer to access services.

• Services – skincare consultations, product recommendations, and any other services provided by Skin Medic.

• Consultation – a session (video, audio, or text) between the Customer and a Skin Expert.

• Order – the Customer’s order for goods or services submitted via the website.

3. Services

3.1 We provide professional skincare consultations and administrative services.
3.2 Skin Experts are independent professionals; we are not responsible for advice given unless directly issued under our instructions.
3.3 Product recommendations or prescriptions are optional and charged separately.

4. Customer Obligations

4.1 Provide accurate information during consultations.
4.2 Ensure your devices meet technical requirements for consultations.
4.3 Do not use the website or services for commercial purposes.
4.4 Customers under 18 cannot use consultations.

5. Payment

5.1 Payments must be made in GBP via valid payment methods.
5.2 All prices exclude VAT.
5.3 Late payments may result in suspension of your account and interest at 8% above Bank of England base rate.
5.4 Subscription fees are payable in advance and may be increased with 30 days’ notice.

6. Cancellation & Postponement

6.1 Customers must provide at least 24 hours’ notice for cancellation or rescheduling.
6.2 In case of cancellation by us, we will offer a rescheduled appointment or refund.

7. Limitation of Liability

7.1 We are not liable for indirect losses, lost profits, or advice given by independent Skin Experts.
7.2 Our maximum liability is limited to the amount paid by the Customer in the preceding 12 months.
7.3 Nothing limits liability for death, personal injury, or fraud.

8. Intellectual Property

8.1 We own all rights to website content, services, and documentation.
8.2 Customers are granted a limited licence for personal use only.

9. Data Protection

9.1 Customer data will be used to provide services and may be processed according to our Privacy Policy.
9.2 Customers are responsible for accuracy of data provided.

10. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including internet outages, strikes, or natural disasters.

11. Governing Law

These Terms are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.